Contact support

You can reach the Luzbase team through the contact form at luzbase.com/contact. We reply by email. You do not need to be signed in.

Before you write

Many answers are already in these docs:

• A compile error: see Common LaTeX errors.
• A question about a limit: see Limits.
• “Does Luzbase have…?”: see the FAQ.

Send a message

1. Go to luzbase.com/contact.

2. Enter your Name and the Email address we should reply to. If you are signed in, both are filled in for you.

3. Choose a Topic:

   Topic	Use it for
   General question	Anything else
   Help with Luzbase	Something not working, or how to do something
   Plans and billing	Your plan, payments, or plans for an organisation
   Privacy and your data	Requests about your personal data
   Report a security issue	A vulnerability, or a concern about your account’s security
   Legal	Legal questions, or reporting content

4. Write your Message, between 10 and 5,000 characters.

5. Click Send message.

When the message is sent, the page shows “Thanks — your message is on its way.” with the address we will reply to.

Help us help you

For a problem in a project, say what you did, what you expected and what happened instead. For a compile problem, include the first error from the Output panel. You can copy the whole log with Copy logs.

Good to know

• You can send up to 5 messages per hour. If you send more, the form asks you to wait a while.
• If your account is suspended, the sign-in page links to the contact form so you can ask about it.
• If you have lost both your authenticator app and your recovery codes, contact us through the form. Only the Luzbase team can reset two-factor authentication on an account.
• There is no live chat or ticket tracker. Replies come by email.

Related

• FAQ
• Two-factor authentication