Change or cancel your subscription
Everything about your subscription starts on the Billing page. Open your avatar menu and click Billing. Under Current plan you see your plan, how it’s billed and when it renews, for example “Renews on 12 March 2027 · billed monthly”.
Change plan
Section titled “Change plan”Click Change plan on Billing to open Choose a plan, then pick a plan and billing period. Choosing Free opens the same confirmation as Switch to Free. See Cancel Pro below.
Switch between monthly and yearly billing
Section titled “Switch between monthly and yearly billing”- On Billing, click Switch to yearly billing or Switch to monthly billing.
- Read the confirmation dialog. It says when the change applies and what you’ll pay.
- Confirm.
| Change | When it applies |
|---|---|
| Monthly to yearly | Straight away. Your yearly period starts on the day you switch. The dialog shows the yearly price, and Polar settles the difference for the rest of your current month on your invoice. |
| Yearly to monthly | At the end of the year you’ve paid for. Nothing changes today. The button reads Switch at renewal. |
While a switch to monthly is scheduled, Current plan shows what happens at renewal. To cancel the switch, click Keep yearly billing.
Update your payment method or get invoices
Section titled “Update your payment method or get invoices”Click Manage billing on the Billing page. Luzbase opens the billing portal of Polar, our payment provider. There you can:
- change your card or payment method
- download invoices and receipts
- cancel your subscription
To cancel inside Luzbase, use Switch to Free instead. It always keeps Pro until the end of the period you’ve paid for.
Luzbase doesn’t keep its own list of invoices or your card details.
If a payment fails
Section titled “If a payment fails”If a renewal payment fails, Billing shows “Your last payment failed.” with an Update payment method button. You keep Pro while the payment provider retries the charge. Click Update payment method and add a card that works.
Cancel Pro (switch to Free)
Section titled “Cancel Pro (switch to Free)”Cancelling is called Switch to Free in Luzbase. Nothing stops straight away.
- On Billing, click Switch to Free.
- Read Switch to Free on date? You keep Pro and everything on it until the end of the period you’ve paid for. Then your account moves to Free.
- Click Switch to Free.
Current plan now shows an Ending badge and the date your plan ends.
To see exactly what happens to projects and files that go over the Free limits, read Downgrade to Free before you cancel.
Changed your mind?
Section titled “Changed your mind?”Before the end date, click Stay on (the button shows your plan’s name, for example Stay on Luzbase Pro). You see “You’re staying on Luzbase Pro.” and the plan keeps renewing.
After the end date, your account is on Free. Upgrade again any time. See Upgrade to Pro.
Emails about your plan
Section titled “Emails about your plan”Luzbase emails you when your plan starts, changes, is cancelled or resumed, and when it ends. Billing emails are always sent, whatever your email preferences.
Refunds
Section titled “Refunds”Except where the law gives you a refund right, payments are non-refundable. If you delete your account, a paid subscription ends at once and the unused part isn’t refunded.
Questions about billing
Section titled “Questions about billing”Use the Plans and billing topic on the contact form.